Help Centre / Frequently Asked Questions

No, Panah package forwarder registration is completely free and gives you access to your own address in Germany.

We work with DHL, UPS, FedEx, GLS and more. You choose your courier and delivery speed.

Yes. We provide a tracking number once your package is shipped. Track it anytime via our tracking tool.

Yes. You can combine multiple packages into one to save on shipping. It's free for 30 days storage.

We accept bank transfer (EFT), PayPal, and credit card payments. You’ll receive payment details after order confirmation.

No hidden fees. All charges are clearly listed before you approve a shipment.

Go to the Forgot Password page and follow the instructions to reset it.

You can update your profile from your dashboard at any time.

Yes. We cannot ship dangerous, illegal, perishable or restricted goods. Please consult our prohibited items list.

Customs fees may apply depending on your country's regulations. These are your responsibility and vary by destination.